A little information before you order

1. Installing your products

A quick tip: Take a moment to check your watch model and follow the installation instructions. If you have any questions, we're always happy to help.

1.1 A little care during installation

Our watch straps and accessories are designed to be easy to install. As with any watch accessory, it's important to take care when fitting or removing them. Since installation is carried out by the customer, we cannot take responsibility for damage to the watch itself that occurs during this process.

1.2 What if something isn't right?

Of course, we want you to be happy with your purchase. If there's a problem with the product itself, please get in touch. We're here to help if:

• Your strap or screen protector arrives faulty or damaged.
• The product is different from what was described on our website.
• The product does not fit the watch model specified on the product page.

1.3 A few helpful tips

• Double-check that you've selected the correct watch model before ordering.
• Follow the installation instructions included with the product.
• Take your time when fitting or removing an accessory.
• Not sure which product you need? Just contact us before ordering. We'd be glad to help you find the right one.

2. Our free item offers

How does it work? Our multi-buy offers, such as "Buy 2, Get 1 Free", are based on keeping all the items included in the offer. If you decide to return an item for a refund, the offer is recalculated using the regular prices of the items you keep.

2.1 Which offers does this apply to?

These conditions apply to the multi-buy promotion available when you place your order, such as "Buy 2, Get 1 Free" or similar offers. As our promotions can change, the offer displayed at checkout when you order is the one that applies to your purchase.

2.2 Enjoying your offer

• Simply add the required number of eligible items to your order to receive the free item(s).
• The promotion applies to the complete offer rather than to individual items separately.
• To keep the full promotional discount, all items included in the offer need to remain in your order.

2.3 What happens if you return something?

We understand that sometimes you may change your mind or find that an item isn't quite what you expected. If you return an item for a refund, we'll simply recalculate the promotion:

• The original multi-buy offer will no longer apply if you return part of the offer for a refund.
• Any free items you decide to keep will then be counted at their regular price.
• The regular prices of the items you keep will be deducted from the amount you originally paid.
• Any remaining amount will be refunded to you.

Here's an example: Buy 2, Get 1 Free (3 items at £20 each)

The same calculation applies to our other multi-buy promotions, regardless of the number of items included.

2.4 A couple of other things to know

• All returned items must meet our standard return conditions.
• Metal straps should be returned in their original condition, with all links put back together to their original length.
• Screen protectors that have already been used cannot be returned.
• Cases can only be returned if the protective plastic film is still in place. Once this film has been removed, the case can no longer be returned.
• Promotional offers cannot be combined with other discount codes unless this is specifically mentioned in the offer.